1. Applicability of Itinerary-Specific Policies

Each itinerary or experience available on GoDND may carry its own cancellation and refund structure as defined by the operating vendor.

• The cancellation slabs mentioned on the itinerary page shall supersede generic refund percentages.
• In case of conflict, the itinerary-specific policy will prevail.

GoDND acts as a curator and booking facilitator and processes refunds subject to vendor recoverability.

2. Non-Refundable Components (Applicable Across All Bookings)

Irrespective of the itinerary-specific cancellation window, the following components are generally non-refundable once processed:

• Inner Line Permit (ILP) fees
• Government entry or forest department fees
• Special cultural access permissions
• High-altitude restricted area permits
• Peak-season boutique property deposits
• Third-party flight, helicopter, or transport bookings (if arranged)
• Any prepaid vendor component marked as non-refundable

Such elements are governed by respective authorities or third-party policies and are outside GoDND’s direct control.

3. Date Change / Rescheduling

Rescheduling requests are:

• Subject to vendor availability
• Subject to permit re-issuance feasibility
• Subject to seasonal accessibility (especially in remote and high-altitude regions)
• May involve fare differences or revised seasonal pricing

If a vendor does not permit rescheduling within a specific window, the request may be treated as cancellation and rebooking as per that itinerary’s cancellation policy.

4. Payment Default & Booking Confirmation

Bookings are considered confirmed only upon receipt of the required advance payment.

If the remaining balance is not paid by the communicated due date:

• GoDND reserves the right to treat the booking as cancelled
• Applicable cancellation charges as per the itinerary-specific policy may apply
• Any recoverable refund will be processed subject to vendor recovery

5. Regulatory or Government Fee Revisions

In the event of changes to:

• Government taxes
• Permit fees
• Regulatory charges
• Mandatory local levies

after booking confirmation, any additional amount arising due to such changes shall be borne by the guest.

6. Refund Processing Timeline

Where a refund is approved:

• Processing will begin within 7–10 business days from written confirmation
• Refunds will be made via the original mode of payment unless otherwise agreed
• Applicable transaction processing charges may be deducted

Refund timelines may vary depending on vendor settlement cycles.

7. No-Show Policy

Failure to arrive at the confirmed start point of the journey on the scheduled date will be treated as a no-show.

• Refund eligibility (if any) will depend on the itinerary-specific cancellation policy.
• In most cases involving remote logistics and pre-arranged permits, no-show amounts are non-refundable.

8. Early Termination of Trip

If a guest voluntarily shortens, discontinues, or departs early after the trip has commenced:

• No refund will be provided for unused services
• No reimbursement will be issued for missed accommodations, transfers, or experiences

Due to advance logistical planning in remote regions of Northeast India, prorated recalculations are typically not operationally feasible.

9. Force Majeure

In circumstances beyond reasonable control, including but not limited to:

• Natural calamities (landslides, floods, extreme weather)
• Government travel restrictions
• Civil unrest
• Road closures in mountainous regions
• Pandemic-related restrictions

GoDND will:

• Coordinate with vendors to explore rescheduling options
• Offer travel credit (where feasible)
• Process partial refunds only to the extent recoverable from vendors

Certain third-party or government charges may remain non-recoverable.

10. Cancellation by GoDND

In the unlikely event GoDND cancels a confirmed trip due to operational impossibility:

• Guests will receive a refund of the amount paid to GoDND for recoverable components
• GoDND’s liability shall be limited to the total amount received for the booking